Terms and Conditions

Contact
E-mail: heavymetal@turborock.se
If you cannot find the answer to your question on this page, please contact Turborock by sending an email to heavymetal@turborock.se. If you already have an order number, please included it in your email for faster service.

Shipping and delivery
Your order will be shipped with regular shipping unless you, the customer, choose to purchase trackable shipping at checkout before completing your order. Standard shipping means that you will not receive a tracking number and that you won’t be able to track your order. If you choose to add trackable shipping at checkout, you will immediately be given a price quote for what the addition will be. You will then receive the tracking number via the email address you provided at the time of purchase, when the package is ready to be shipped. If you haven’t received any email with tracking information after your order has been shipped, please send an email to heavymetal@turborock.se and we will look into this.

Turborock usually ship within 1-2 days, but please note that it may take 3-7 days for your order to be shipped. Once your order is shipped, you will receive a confirmation email to the email address you provided when you placed your order. After that, the delivery time is usually 2 days (within Sweden), 1-2 weeks (within Europe) and 2-4 weeks (rest of the world).

If the recipient’s local postal service is unable to deliver the package for any reason, your order will usually be returned to the sender (Turborock.se) after a few weeks. We will then contact you with the reason why the package couldn’t deliver, and try to deliver the package again, but you as the customer and recipient will have to pay a new shipping cost for the new delivery.

Please note that Turborock is not responsible for the postal companies’ handling of packages or carelessness, such as damaged or lost packages.

Pre-orders
As a customer, you can have the benefit of buying new products before they are available in stock. In case of pre-orders, Turborock gets an indication of how many copies should be printed. Your order for a pre-order will be sent out to you as soon as the product is produced and in stock.

Please note that if you add other items to your order along with the pre-order of an item, all items will be shipped in the same package. If you wish to have the stocked items delivered earlier, you will need to place these items in a separate order.

A preliminary release date for when the pre-order item is expected to be in stock is posted at the time when pre-orders go live. In a changing world, this date may change to an earlier or later date. If the release date is delayed, the information on the product page will be updated. For the latest news, always make sure to subscribe to the newsletters!

Payment
At Turborock.se you can pay by Swish (within Sweden), PayPal or credit card and you choose the payment method at checkout. Please note that your order will not be processed until we have received your payment, so check your email (including spam) for confirmation and payment information.

Right of exchanges, returns and withdrawal
You have the right to withdraw from the agreement within 14 days without giving any reason. This cooling-off period starts on the day you receive the product. If you want to withdraw your order, please fill the form and Turborock will contact you shortly.

Returns
If you want to make a return of one or more products in your order, please fill the form, and also check our return process below to understand the process. Turborock will contact you shortly by email. Return shipping costs are at your own expense. You will only get refunded for products that are still in mint condition and you won’t be refunded for your shipping cost(s). For full terms and conditions, please read our Terms & Conditions below.

From the moment you notify us of your return, you have another 14 days to send the product back. During the cooling-off period, you must handle the product and packaging with care. The product must be returned in suitable packaging and, if possible, in its original packaging.

The refund will be processed without delay, no later than 14 days after we receive the notice of withdrawal. We will primary use the same payment method that you used for the original transaction (Swedish customers using Swish will be refunded via bank transfer).

Return process

Register your return via the form above.
You will receive return instructions via email shortly. Please check your spam inbox.
Pack and ship the product according to the instructions in the email. Please make sure that the products are in mint condition before proceeding your return – we won’t accept refunds of used products.
When Turborock has received your return, we will check whether the product is in good condition.
If everything is fine, we will process your return and refund your payment of the returned product(s) within 2-5 days by using PayPal or bank transfer.

Having trouble registering your return?
Send us your order details via email and we’ll help you out: heavymetal@turborock.se

Turborock guarantees that the products in our webshop are in high quality when they leave our storage. But we can’t take any responsibility of postal companies’ handling of packages or carelessness, such as damaged or lost packages. If there is something wrong with your product when you’ve received it, please send photos and your order information in an email to heavymetal@turborock.se and we will contact you shortly. Please note that a broken case for a CD or cassette tape is out of our responsibility, but if you let us know we will send you a new empty case with your next order. If you’ve received the wrong item, size or quantity, please send an email to heavymetal@turborock.se. You’re always welcome to get in touch with us if you have any further questions.

Complaints
If you are not satisfied with an item, or that something was damaged in transit, please contact us by sending an email to heavymetal@turborock.se (please include images of the damaged goods and package). We will get in touch with you by email as soon as possible.

As mentioned in the “Shipping and Delivery” section, Turborock does not take responsiblity for postal companies’ handling of packages or carelessness, such as damaged or lost packages.